Order Cancellation
Before Shipment: You can cancel your order before it has been shipped by contacting our customer service team. A full refund will be issued to your original payment method.
After Shipment: If your order has already been shipped, cancellation is not possible. However, you may be eligible for a return and refund under our Return Policy.
Refund Policy
Eligibility: Refunds are only issued for products returned in their original, unopened condition within 5-7 days of delivery.
Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 15 days
Non-Refundable Items
Certain Products: Products that have been opened, used, or tampered with are not eligible for refunds.
Shipping Costs: Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
If you need to exchange a product, please contact us within 4 to 5 days of delivery. Exchanges are subject to product availability.
Contact UsFor any questions or concerns regarding this Privacy Policy, please contact us at norvynpharmamarketing@gmail.com.